Information in compliance with personal data protection regulations.
In Europe and Spain, there are data protection rules designed to protect your personal information, which are mandatory for our organization.
Therefore, it is crucial for us that you fully understand what we will do with the personal data we ask for.
Thus, we will be transparent and give you control over your data, with simple language and clear options that will allow you to decide what we will do with your personal information.
Please, if you have any doubts after reading this information, feel free to ask us.
Thank you very much for your cooperation.
What will we use your data for?
In general, your personal data will be used to interact with you and provide our services.
They may also be used for other activities, such as sending you advertising or promoting our activities.
Why do we need to use your data?
Your personal data is necessary for us to interact with you and provide our services. In this regard, we will provide you with a series of checkboxes that will allow you to decide clearly and simply on the use of your personal information.
Who will have access to the information we ask for?
In general, only the authorized personnel of our organization will have knowledge of the information we request.
Similarly, entities that need access to your personal information to provide our services may have knowledge of it. For example, our bank will know your details if the payment for our services is made by card or bank transfer.
Likewise, public or private entities to which we are obliged to provide your personal data due to the fulfillment of any law may have knowledge of your information. For example, tax law requires providing the Tax Agency with certain information about economic transactions that exceed a certain amount.
If, apart from the cases mentioned, we need to disclose your personal information to other entities, we will ask for your permission beforehand through clear options that will allow you to decide in this regard.
How will we protect your data?
We will protect your data with effective security measures based on the risks involved in the use of your information.
To do this, our organization has approved a Data Protection Policy, and annual controls and audits are carried out to verify that your personal data is secure at all times.
Will we send your data to other countries?
Some countries in the world are safe for your data, while others are not. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the perspective of data protection.
If, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission beforehand and apply effective security measures to reduce the risks of sending your personal information to another country.
How long will we keep your data?
We will keep your data during our relationship and as long as the law requires us. Once the applicable legal deadlines have expired, we will proceed to securely and environmentally friendly delete them.
What are your data protection rights?
At any time, you can contact us to find out what information we have about you, rectify it if it is incorrect, and delete it once our relationship is finished, if legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your ID to identify yourself.
In our organization’s offices, we have specific forms to request these rights, and we offer our assistance in completing them.
To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).
Can you withdraw your consent if you change your mind later?
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you are interested in receiving advertising for our products or services but no longer wish to receive it, you can let us know through the opposition form available in our organization’s offices.
If you believe that your rights have been disregarded, where can you file a complaint?
If you believe that your rights have been disregarded by our organization, you can file a complaint with the Spanish Data Protection Agency through one of the following means:
Electronic headquarters: www.agpd.es
Postal address: Spanish Data Protection Agency – C/ Jorge Juan, 6 – 28001 – Madrid
By phone: 901 100 099 / 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency is free, and the assistance of a lawyer or attorney is not required.
Will we create profiles about you?
Our policy is not to create profiles about users of our services.
However, there may be situations in which, for the purpose of providing the service, commercial or other, we need to create information profiles about you. An example could be the use of your purchase or service history to offer you products or services tailored to your tastes or needs.
In such cases, we will apply effective security measures to protect your information at all times from unauthorized individuals who may seek to use it for their own benefit.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your permission beforehand through clear options that will allow you to decide in this regard.